9ojili Privacy Policy

Purpose of This Policy

This privacy policy applies to all users of the 9ojili platform. When you use the 9ojili website (https://9ojili.lat), the mobile version, or any related services, this policy sets out the terms for the collection and processing of information between you and us. By reading this policy, you will learn what types of information we collect, why we collect it, and how we keep it secure.

9ojili operates a trusted online gaming and betting platform for users in Bangladesh. We believe that the privacy of user information is a fundamental right, and protecting that right is our responsibility.

Key Definitions

The meanings of the main terms used in this policy are given below:

• Personal Information: Any information through which you can be identified directly or indirectly, such as your name, mobile number, email address, or payment details.
• Processing: Any operation performed on information, such as collection, recording, organizing, storing, using, or deleting it.
• Third Party: Any person or organization other than 9ojili and the user.
• Cookies: Small data files stored on your device that are used to improve the functionality of the website.

Registration and Account Information

When you create an account on 9ojili, we collect the following information:

• Full name (in Bengali or English)
• Mobile phone number
• Email address
• Date of birth (for age verification — for users aged 21 or older only)
• Account login credentials (password stored in encrypted form)
• Documents required for identity verification (such as a national identity card)

This information is essential for managing your account, verifying your identity, and processing financial transactions.

Financial and Payment Information

For deposits and withdrawals on 9ojili, we use local mobile banking services such as bKash, Nagad, and Rocket. During payment processing we collect:

• Mobile banking number (bKash, Nagad, or Rocket)
• Transaction amount and date
• Transaction reference number
• Wallet balance and transaction history

We never collect your mobile banking PIN or password. All financial information is protected by SSL encryption.

Technical and Usage Information

When you use the 9ojili platform, certain technical information is collected automatically:

• IP address and geographic location (at country level)
• Device type, operating system, and browser information
• Pages visited and time spent
• Gaming activity and betting history
• Login time and session information
• Information collected from cookies and similar tracking technologies

Primary Purposes of Use

9ojili uses the information we collect for the following purposes:

• Creating, verifying, and managing accounts
• Processing all financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Providing 24/7 Bengali live chat support
• Ensuring platform security and preventing fraud
• Completing age verification (for users aged 21 and above only)
• Meeting legal and regulatory obligations

Communication and Improvement Purposes

To improve your experience and keep you informed, we may use your contact details for:

• Sending important notifications related to your account
• Informing you about new promotions and offers (with your consent only)
• Analyzing usage patterns to improve platform services
• Resolving technical issues and providing customer support
• Sending responsible gaming information and alerts

You can opt out of marketing communications at any time. Opting out of communications related to account management and financial transactions is not possible.

Sharing Information with Third Parties

9ojili does not sell, rent, or commercially share your personal information. However, information may be shared in certain circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, and Rocket receive limited information for the purpose of processing transactions.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive information necessary for verifying game records and results.
• Legal Authorities: Information may be disclosed in response to valid legal orders, court directives, or government requests.
• Security Investigations: Information may be shared when needed to investigate fraud, money laundering, or illegal activity.

Data Transfers

Your information may be stored or processed on servers in countries outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the destination country
• SSL encryption is used for all transfers
• Third-party service providers follow standards consistent with this privacy policy

Technical Security

9ojili uses industry-standard security technology to keep your information safe:

• SSL (Secure Socket Layer) encryption — used for all data transfers
• Password hashing — your password is never stored in plain text
• Two-factor authentication option
• Regular security audits and vulnerability testing
• Firewall and intrusion prevention systems
• Automatic detection of suspicious transactions

Data Retention Period

We retain your information only for as long as necessary:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by law
• After account closure: information required under applicable law is retained
• Marketing preference data: deleted immediately after opt-out

Once the retention period ends, information is securely deleted or anonymized.

Types and Use of Cookies

9ojili uses different types of cookies. The purpose of each is detailed below:

• Essential Cookies: These are necessary for the basic functionality of the website. Their main purpose is to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language or notification settings.
• Analytics Cookies: Help us understand how users use the platform and improve our services.

You can control non-essential cookies through your browser settings. Keep in mind that disabling cookies may limit some of 9ojili's functionality.

Data Rights

As a user of the 9ojili platform, you have the following rights:

• Right of Access: You can request a copy of all information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted (legal obligations apply).
• Right to Restrict Processing: You can limit the use of your information for specific purposes.
• Right to Object: You can object to the use of your information for marketing purposes.
• Right to Data Portability: You can receive your information in a structured format.

To exercise these rights, contact our support team via live chat or email.

Account Closure and Data Deletion

If you wish to close your 9ojili account, please submit a request to our customer support team. After account closure:

• Your information will be removed from marketing and communication lists immediately
• Financial transaction records will be retained for the period required by law
• Identity verification information will be kept in accordance with regulatory authority requirements
• All active sessions and cookies will be deleted

Self-Exclusion and Limit Setting

9ojili believes in promoting responsible gaming. Using your information, we help you:

• Set deposit limits (daily, weekly, or monthly)
• Activate self-exclusion options
• Detect unusual gaming patterns and send alerts
• Provide information about support organizations when needed

To learn more about responsible gaming, visit our Responsible Gaming page.

Age Verification and Minor Protection

9ojili strictly prohibits use of the platform by anyone under 21 years of age. For this purpose:

• Date of birth is verified at the time of registration
• Additional identity documents are requested in suspicious cases
• Withdrawals are not approved before account verification
• Use of parental control software is recommended

Changes to This Policy

9ojili may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed
• For important changes, you will be notified via your registered email or through live chat
• If you continue using the platform after an update, you will be considered to have consented to the new policy

We therefore recommend that you visit this page regularly and stay informed about any changes.